Hilton Knoxville, Knoxville - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

501 West Church Avenue, Knoxville, Tennessee, United States of America, 37902-2591

Hilton Knoxville, a 3.5-star hotel in Downtown Knoxville's business district, connects via sky bridge to the Knoxville Convention Center and features free WiFi throughout. The property offers 16000 square feet of conference space, a 24-hour front desk, gift shop, and dry cleaning services.

Mountain View Accommodations

All guestrooms at Hilton Knoxville offer premium bedding with pillow menus and contemporary decor. Select rooms showcase views of the Smoky Mountains, Tennessee River, and Neyland Stadium, while accessible rooms feature wider doorways and roll-in showers.

Southern Dining Options

Marble City Kitchen serves upscale Southern comfort cuisine, while The Firefly offers a beer garden with fire pits. The full-service Starbucks store in the lobby operates from 6:30 AM to 5 PM.

Fitness and Business

The Knoxville Hilton provides a 24-hour fitness center and seasonal outdoor pool with sundeck. Business travelers can utilize the business center and meeting facilities.

Downtown Location Access

The hotel stands within walking distance to Market Square, World's Fair Park, and the University of Tennessee. Parking options include self-parking at $30 daily, valet service at $35, and EV charging stations within one mile.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

4 persons

20 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

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King Room

Max:

4 persons

20 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Guest Room

Max:

4 persons

23 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Knoxville1700 ft

Airports

McGhee Tyson (TYS) 15.4 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Perfect City View

“I was delighted with the clean, contemporary room on the 14th floor, which offered a amazing view of the city. The room layout was comfortable and spacious, and it featured two queen beds that made my stay very relaxing.” view full review

Comfortable Sleeping Arrangements

“The beds in my room were incredibly comfortable. I appreciated the high-quality linens which made all the difference for a great night’s sleep. Even though my room was near the elevators, I surprisingly slept through the night without disturbances.” view full review

Great Entertainment Access

“The hotel had a fantastic setup for entertainment. I appreciated the amenities that allowed easy access to streaming services and cable options. This, combined with the comfortable seating in my room, made it perfect for enjoying a movie night after a long day.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Allergy-free rooms
Elevator
ATM/Cash machine
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Grocery shopping service
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Spa & Leisure

Outdoor swimming pool
Sun terrace

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

501 West Church Avenue, Knoxville, Tennessee, United States of America, 37902-2591

Map view

501 West Church Avenue, Knoxville, Tennessee, United States of America, 37902-2591

City landmarks

1235 Phillip Fulmer Ave

Neyland Stadium

4800 ft

Museums

Knoxville Museum of Art

2900 ft

Stadiums

Thompson/Boling Arena

1.0 mi

Museums

Frank H McClung Museum

1.0 mi

Museums

Women's Basketball Hall of Fame

3800 ft

205 E Hill Ave

James White Fort

3600 ft

Knoxville

Old City

3400 ft

World's Fair Park

Sunsphere

3100 ft

Gallery

The Emporium Center for Arts and Crafts

3000 ft

Museums

McClung Museum of Natural History and Culture

1.4 mi

Nearby

Square

Market Square

1500 ft

Museums

Blount Mansion

1700 ft

701 Henley St

Knoxville Convention Center

1500 ft

Parks

World's Fair Park

1800 ft

Broadway Theatre

Tennessee Theatre

1000 ft

510 W Main St

First Baptist Church

1000 ft

Parks

Charles Krutch Park

900 ft

Church

Saint Johns Episcopal Church

500 ft

Downtown

600 ft

Tower

Sunsphere Tower

1700 ft

401 Henley St

East Tennessee Veterans Memorial

1500 ft

Market Square dining

1100 ft

Market Square

Tennessee Woman Suffrage Memorial

900 ft

Gallery

Bliss & Tori Mason Shoes

1100 ft

Store

Mast General Store Knoxville

1400 ft

Church

First Presbyterian Church Cemetery

1400 ft

Parks

Volunteer Landing Park

2100 ft

Amusement Park

Fort Kid

2800 ft

Church

Immaculate Conception Catholic Church

1800 ft

South Gay Street

900 ft

Restaurants

The Orange Martini

300 ft

501 W Church Ave

Tupelo Honey

1100 ft

1 Market Square

Kaizen Izakaya

600 ft

416 W Clinch Ave

The Lunchbox Market and Cafe

700 ft

607 Market St

Cafe 4

1200 ft

4 Market Square

The Tomato Head

1400 ft

12 Market Square

Oliver Royale

1100 ft

5 Market Square

Dazzo'sPizzeria

1000 ft

710 S Gay St

Coffee & Chocolate

1200 ft

327 Union Ave

Not Watson's Kitchen + Bar

1300 ft

15 Market Square

Windows on the Park

1400 ft

525 Henley St

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

6.2

Location

8.0

Service

7.0

Dining

7.0

David

United States of America, March 2025

7.4/10

I enjoyed my stay at Hilton Knoxville, especially the comfy bed and amazing service from the staff. However, the bathroom was pretty cramped, and the executive lounge didn't meet my expectations. Despite these drawbacks, I'd consider returning for the central location and convenient amenities.

Rooms

8.0

I had a king room on the Executive Floor, and while it was nice, the bathroom was on the smaller side. The bed was incredibly comfortable, and I loved the thick covers, which made for a great night's sleep.

Service

9.0

The check-in process was quick, and the staff were super friendly and accommodating, especially Manager Jake who helped with our luggage. Room service was also prompt and correct.

Location

9.0

The hotel's location is a big win—it's near Market Square and the convention center, making it easy to get around town and check out local spots.

Dining

7.0

Breakfast at the on-site restaurant was decent, with a menu where you can order rather than a buffet, which I appreciated. But the executive lounge breakfast was a letdown.

Facilities

6.0

The valet service was efficient and friendly, which is handy in a busy downtown area. I found the amenities overall quality, but the executive lounge left a lot to be desired.

Charlotte

United States of America, February 2025

5.6/10

I had mixed feelings about my stay at Hilton Knoxville. The hotel's location was perfect for accessing downtown attractions, and the staff were genuinely friendly and helpful. However, the hotel felt dated, especially the room furnishings, which made my experience feel less enjoyable. Overall, while I appreciated certain aspects, I think an update would really elevate this place.

Rooms

6.0

The room I stayed in was clean and the bed was super comfortable with fluffy linens. However, the décor felt quite outdated, and the bathrooms were cramped. I also had some issues getting extra towels for my family, which was a bit of a hassle.

Service

7.0

I found the staff to be really nice and responsive. They were quick to help when I called for housekeeping, but there was one front desk employee who seemed a bit dismissive.

Location

9.0

The hotel's downtown location was fantastic. I could easily walk to Market Square and the revitalized central area, which made exploring Knoxville a breeze.

Dining

7.0

I tried dining at the restaurant and grabbed some breakfast, which was pretty good. The food came out quickly, and I enjoyed options available, though I felt the prices were on the higher side for what they offered.

Facilities

6.0

The hotel had a nice vibe with good amenities like room service and a rooftop pool, which was a cool spot to unwind. However, I noticed some areas that felt neglected and could use a refresh.

Dorothy

United States of America, January 2025

5.4/10

I had a mixed experience at Hilton Knoxville. The staff were super friendly and helpful, going above and beyond to assist us, especially with our pet. However, the room itself felt quite dated and could definitely use some upgrades, which was disappointing for a Hilton hotel.

Rooms

6.0

I booked a Parlour room on the third floor, and while the size was decent and pet-friendly, it really needed updates. The air conditioning was loud and didn’t work properly, plus I had noisy neighbors that made it hard to sleep.

Service

8.0

The staff were fantastic—always responsive and attentive whenever I needed anything, from check-in to dining suggestions. They made my stay much more enjoyable than it would have been otherwise.

Location

8.0

The hotel is in a great location, super convenient for exploring downtown Knoxville and the convention center, which was an added bonus for my trip. I loved being close to plenty of restaurants and attractions.

Dining

7.0

I enjoyed breakfast at the on-site restaurant—the food was tasty, and it was nice having a Starbucks right in the hotel, although the lines got long during peak hours.

Facilities

7.0

The lobby area was nice, with plenty of seating and a cozy vibe, but some facilities inside the room could use maintenance, like a slow-draining sink and some wear and tear.

Johnny

United States of America, January 2025

6.8/10

My stay at Hilton Knoxville was a mixed bag. The location was fantastic, central to Market Square and local attractions. However, the room I was assigned was somewhat disappointing, as it fell short of my expectations for an Executive Floor King Studio. The staff were friendly and responsive to my needs, but the outdated room amenities left something to be desired.

Rooms

6.0

I booked an Executive Floor King Studio but received a different room that didn't meet my expectations. While it was spacious and pet-friendly, the outdated decor and amenities, including a noisy air conditioning unit, detracted from my comfort.

Service

6.0

The staff were generally helpful and friendly, especially with my pet's needs, but I encountered issues when trying to use the vending machines. Unfortunately, my pleas for a solution were met with a lack of urgency or acknowledgment of the inconvenience caused.

Location

8.0

The centralized location made it convenient to explore Market Square and the local nightlife, which I appreciated during my stay. It felt very accessible for visiting popular sites in Knoxville.

Dining

8.0

I enjoyed the dining options at the hotel, especially the room service, which was quick and had a nice selection of dishes. The on-site Starbucks was a great perk, making it easy to grab a coffee.

Facilities

6.0

The rooftop pool was a highlight of the hotel, providing a unique space to relax. However, some amenities, like the vending machines, were not functioning properly during my stay, which was frustrating.

John

United States of America, October 2024

5.8/10

I had a decent stay at Hilton Knoxville, with some standout features and a few letdowns. The cleanliness of the hotel was impressive and the location was fantastic for exploring downtown. However, the room left a bit to be desired, feeling just adequate rather than luxurious, especially given the higher price point.

Rooms

5.0

My room was clean, but quite small. I upgraded to the Executive level and expected more. The bathroom was tiny with low water pressure in the shower, which was disappointing for the extra cost.

Service

5.0

The staff were responsive and friendly, which really stood out. However, I did face issues with housekeeping. I left my room at 11 am and it wasn't serviced by the time I returned at 11 pm, prompting a wait for towels.

Location

6.0

The hotel's location was a major plus, just a short walk to Market Square and the stadium. I loved being close to the local culture and nightlife, making it easy to explore the area.

Dining

6.0

I appreciated having a Starbucks on-site, and the on-site restaurant offered good breakfast options, though I wished breakfast was complimentary. This made my mornings easier even if I had to pay for it.

Facilities

5.0

The amenities were decent, with a well-maintained fitness center and nice lobby ambience. However, I found the exercise room too hot and muggy, which discouraged me from working out on my second day.